blu-express review by Kevin 2017-05-26

WORST AIRLINE EVER!!! DO NOT fly Blue Express or Blue Panorama. Choose ANY airline other than this one. I have traveled to over 57 countries, so I have been on many airlines. I will NEVER fly this airline again. 1. The airline charged me 50 EUROS at the gate when I was boarding my flight from Pisa to Tirana because my middle name was not on the ticket. Even though the website only says "First Name" and "Last Name," they claimed I couldn't fly without my full name on the ticket. As such, they charged me 50 EUROS to "fix the problem" and to board the plane. Where does that money go?!?! 2. They fly the oldest planes I've ever traveled on. Old Boeing planes that are clearly refurbished. 3. Their customer service agents are not friendly AT ALL and do not help you. I called to complain about the fees at the gate and they said "it's the rules, sorry." Yet, there is nowhere in the travel terms and conditions that says you must enter your middle name in the first name field when booking the ticket.