United Airlines review by Brandi 2017-07-30

This was the first time I have flown with United. I flew out of Seattle WA layover in Houston and on to Springfield Missouri. Upon arriving in Springfield I discovered my luggage was damaged. My luggage wasn't just damaged it was smashed, wheels ripped off, wholes in the bag, and items missing. Being that it was late and I was traveling for business with a bunch of coworkers and we still had an hour drive to our hotel ahead of us I would deal with the damaged luggage LATER. Thinking that with pictures and proof of flight taken I could file a claim when I had a moment. I now know, I should have tracked someone down right then and there about it. Even with pictures you can't file a claim after leaving the airport. Not a great first impression with United.