Hainan Airlines review by Peter

Hainan Airlines is a 5-star airlines by SkyTrax 2018 however, the experience is not as good as they promoted on the website. The aircraft they use for the Sydney to Changsha service is Airbus 332, however the business class configuration is 2 -2 -2 which is not convenient for the business class traveller. The inflight entertainment system is terrible, even worse than AirAsia, the budget airlines, very limited movies and games. The screen is pretty tiny which is a lot worse than the one in Cathay Pacific economy class. Food is good and they offer a variety of the choice but the taste is really bad and is too salty! They do offer complimentary drinks but they choice is very limited and the quality is super sad. Lounge is probably the worst, in SYD airport they use skyteam lounge, because this lounge is shared with all the skyteam airlines, so it is busy all the time and is hard to find a seat. In Changsha they use airport lounge, and the lounge is extremely tiny and theres no hot meals and drinks. The only thing they can provide are fruit , water , instant noodles. Overall, this is a terrible airlines that I'm not going to fly with again.