easyJet review by Benji

Let me begin by saying this is by far the worst flight experience I have ever had, and that begins prior to even leaving the tarmac. We begin by finding out our gate only 20 min prior to boarding. After rushing to the site and waiting in an incredibly slow moving line, we were met by a customer service representative stating our bags did not meet requirements, and would not give a clear explanation as to what the requirements were. As the line behind us was so long, she barked orders at us and suggested we pay the GBP50 baggage fee as opposed to finding a solution so she could get the line moving, and perhaps make some commission. Finally, she checked a bag for us for the price of dealing with her attitude. We continued onto the plane where we were made to wait 1hr to leave the tarmac due to a single missing passenger. We found this out through a series of unprofessional announcements from a male flight attendant. Beyond that, some occurrence with a lithium battery unidentified was in a checked bag, resulting in an additional 40 minute delay to find the device (this could be a source of easyjets abnormal 1 bag policy forcing someone to decompose their bag and repack it in a rush). His child was vomiting as they searched for his bag. On top of this, France went on strike during this process creating an even longer delay as we had to reroute around them. The only compensation to be offered was lukewarm water. Flight attendants could later be found charging people on the flight for snacks and beverages since they were now 2 hrs behind on dinner. This is the consequence of LGW’s overall disorganization as a facility along with the poor quality of easy jet to design practical tools for their employees to meet customer service needs. We are extremely dissatisfied customers and will not be flying with easy jet again in the future. As the man on the speaker said “this is a joke”.