SAS review by Marlin

When we arrived in Paris, our luggage was not there. We checked the GEO tag on our bag and saw that it never left SFO. The lost or delayed baggage counter told us they'd get our luggage and deliver it to us while we were in Paris in 24 hours. We gave them the name of our hotel and their phone number. We let them know that we do not have an international number and that they should contact our hotel with any updates. Fast forward 72 hours later, and we still do not have the bag and have been calling from the hotel 4x a day. Our hotel even helped us out and called every hour. No one picks up. We gave up on trusting their word and went out of our way to travel back to the airport to pick up our bag that had been in their possession the whole time. Careless and unprofessional is what I'd classify this airline as.