SATA Air Acores review by Yuri 2014-07-09

My negative experience with this company was mainly with customer service and their "light" package. I can't understand why a company would sell tickets that include no baggage on a transatlantic flight. Later when I tried to understand and figure out how I can bring my baggage I felt like I was being treated very disrespectfully by the agent who told me that I had purchased "the cheapest ticket." I didn't even understand what they were talking about at first. This structure seems unfair and confusing to me. Later when I tried to upgrade the pricing structure was totally absurd with ridiculous fees. $200 for an extra luggage. I have never heard of such prices. I've been told by other companies $70 at most on additional luggage. In any case, the hassle of figuring out how this company works and the extra fees they will charge you if you purchase the wrong product are not worth the hassle. Go with another company...