WestJet review by Brad

Beware of WestJet. We booked a return flight through WestJest for our first family trip out of the country to Canada. We are from Georgia so we don't get a lot of opportunity to fly with that airline. We booked our trip in mid 2019, well ahead of the COVID-19 issues arising. We received confirmation a couple of weeks ago that our flights had been cancelled. We called Travelocity to request a refund. We were able to do this painlessly for our Delta flights out. They advised WestJet would not allow a refund. We called WestJet to request a refund and were told they were not issuing any refunds, but would credit us on their airline for a future flight. With no opportunity to fly this airline easily, being from Georgia, this does us no good. With us booking so far in advance, and this issue being totally out of our hands you would think an airline would be more accommodating with a refund. I will make sure to spread the word to everyone I know to avoid this airline. If they have no interest in providing customer service in this unavoidable circumstance, it shows their true colors.