Passenger Review

WestJet review by catherine 2017-08-07

7 / 10

15 August, 2017 by ar

Economy Class

Do not fly WESTJET !!! I just got home from the worst nightmare ever. I flew into Toronto on Wed. July 2nd and after 5 days of hell and continuing last minute cancelations after waiting all day for several days, I finally got to Laguadia New York and onto Savannah Georgia. I finally got home yesterday ( Sunday) I slept in the airport. No help at all. Westjet employees were so unhelpful at the Toronto airport very weird and unfriendly with no direction from agents. I was supposed to go back to work today but am exhausted with swollen ankles after standing in line after line for 5 hours at a time to re book. I am sixty years old and there were people waiting older than I. No water offered or anything. Unbelievable. I felt like a refugee. One of the worst experiences ever! The only plus is that I met some very nice and interesting people along the way. Some of them decided to rent cars, pay for new tickets with other airlines and one family booked a bus to Buffalo New York and then they were going to try to get our from there. The only plus side to this experience is a renewed faith in the nice people I met along the way who were traveling. We all tried to take it in stride and have a

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WestJet

WestJet

Overall Value for Money

n/a

Seat and Cabin Space

n/a

Customer Service

3

In Flight Entertainment

n/a

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

4

Recommend Airline