Norwegian review by Salli

The flight was not only late with no announcement but also overbooked so badly that our hand luggage was taken to the hold. Which they did without asking for volunteers or warning in any way in advance. When I said I had a connection I would need to catch, the staff shrugged it off. Nor did they announce where in the destination airport our luggage would be available for pickup, or how long it would take. We had to go through the local info desks and wait - in addition to the flight having been late. Even with the delay, I should have had an hour until my connection, but I just barely made it with 5 minutes to spare at a light jog. I don't expect much when I fly with cheap airlines, but I do expect to get exactly what I paid for - how is it acceptable to sell more seats or storage than you actually have available?