Passenger Review

Sunwing Airlines review by Eugene

3 / 10

14 December, 2019 by Eugene Hogan

Premium Economy

We booked our vacation in May 2019 to celebrate our 30th anniversary in Oct. 2019. Purchased all their upgrades especially the extra leg room as I am going in for knee surgery shortly and need the extra leg room as I can not keep my knee bent for extended periods of time. They changed our flight 3 different times, paid for 9 days,.First day we never got to our resort until midnight last day we left resort 7 am losing 2 complete days of our vacation. Arrived to Toronto airport to check in they told us there were no seats on this flight with extra leg room, we argued with them explaining my situation with no success. Guess what, when we boarded the seats we purchased were there they sold them to someone else. They bold face lied to us.We will never use them again. Be very careful booking with this airline because all this scumball company want is your money and then screw you.

0

Comments

No comments yet, be the first to write one.

Sunwing Airlines

Sunwing Airlines

Overall Value for Money

1

Seat and Cabin Space

1

Customer Service

3

In Flight Entertainment

1

Baggage Handling

3

Check-in Process

2

Meals and Beverages

1

Recommend Airline