Aeromexico review by Dominick

I bought a flight for a contractor who was supposed to work an event I promoted. The contractor no-showed. Nearly 48 hours before the flight, I called and cancelled. They let me "leave the ticket open." I was led to believe that I could just use that as a credit toward a future flight. Two weeks later, I called to arrange a flight for a different contractor, and asked to use the credit. The agent told me that the ticket was ONLY open for the person I initially purchased it for, someone whom I will not book again. I could not purchase a ticket for anyone else, using that credit. I went through the paces with the complaint department. All I got was a canned response saying "the ticket is non-transferrable, but thank you for making us your carrier of choice." Translation: "You may as well have flushed your money down the toilet, but thanks for letting us keep it instead." There are cheaper airlines that fly out of Mexico, that give you this same level of poor "customer service," with the exact same quality flights. I will be taking my FREQUENT business elsewhere, in the future.