United Airlines review by Emma 2017-03-15

Our trip to the U.S. consisted of flights from HKG to SFO, SFO to DEN and DEN to LAS. Long-haul flights, we were in prem economy, seats were not comfortable and we were not happy with the new using your own personal device for in-flight entertainment, tiny screens and a rigid neck is what resulted from that and on our flight back to HK, the wifi wasn't working the whole way which meant no in-flight entertainment for the whole 15 hour flight. Movie and T.V. selection weren't that great (short haul flights w/ other airlines had more of a variety than they did) and in-flight service was terrible. Crew were grumpy, and with the whole "you're not allowed to bring bottles of water onboard" rule, the lack of water wasn't nice either. Ringed (lack of a better word) for service twice, 10 mins each and no one came. There short-haul crew were much nicer but that was also probably because we were upgraded to first class. I had high hopes for United but I was left with a terrible impression.