WestJet review by Dennis

This airline has chosen whom will and will not get refunds on their cancelled flights due to COVID-19. I had purchased several seats from myself plus workers to head to Vancouver in April. Due to the virus, we were advised to cancel our flights. When we did, they refused to give us our money back. For me over $5,000. Instead, I have an account credit that is good for 24 month. Others on the same flight received full refunds.These flights did not happen and as of this writing, you still cannot fly into Canada.West Jet only flys from a US destination to a Canadian Destination therefore, there is no chance that we will be able to use these credits thus, stealing money from their customers. This is unacceptable business practices and no one should support this company. They are hiding behind the fact that they are Canadian and do not have to comply with US laws when it comes to refunds.Besides myself and the 10+ seats I purchased, I have found over a dozen others who have been taken advantage of by this company.