Ryanair review by Jerry

My flight is from Santorini to Athens with family three. The staff who help passenger for checking in asked me do an extra pay EUR 68.2 per person ( It is a double amount against this flight price) based on Ryanair Airline' s policy - all passenger are required to check-in online in advance to avoid an extra charge in person at airport counter. But I didn't get any of the reminders by email whatever (we booked separately). And passengers waited in long times without organized. Actually I have paid 20kg baggage fee when booking myself. Only I thought it was small not heavy then I can carry on. however the staff didn't reminder my baggage to be check in to avoid charge when checking in. when boarding began they asked that I need do an extra charge EUR 20 without receipt even I showed my file and explained it. My wife and daughter did same payment (shall pay EUR 10 per person if in counter. why SAY nothing that time) the staff was very rude: “Don’t affect my work". A very bad experience completely.