easyJet review by Jonathan

During the flight the seat of my son was given to another passenger. My son is a full-fare paying passenger. After boarding and takeoff as normal, the seat was momentarily vacated. A passenger in the same row lay down and started to occupy the seat. Neither my son nor I were asked for consent or even informed of this action. I raised my issue with the aircrew. I was told that as I'd momentarily vacated, I had to maintain this status quo and sacrifice my son's seat. No alternative was offered. No timeframe was given. The only option I was presented was for both my son and I to squeeze into the same seat. The situation lasted for the majority of the flight. The senior cabin crew said customer services would refund for my son's seat. I followed this advice. Easyjet has offered no refund at all and closed the case.