Finnair review by Tammy

Finnair lost my bag and I didn't get them until 5 days later. They didn't tell me about their reimbursement policy and when I tried to provide receipts for reimbursement, the requests were denied. For ruining my 50th birthday to Finland where I had had no warm clothing to venture outside of paid activities, I was given a small reimbursement to be used on their plane. The trip home was so delayed while waiting for a tour group that I had to beg my way through London (and was the last person on the flight). The were literally closing the gate on me and didn't want me to board. It was my first experience with Finnair and the worst experience on any airline I have ever had. They just don't care that they have negative impacts on people. I paid a lot for my trip in October and just received my "gift card" for use on their airline TODAY. Not only was time wasted in trying to get justice for the problems and additional expenses they caused, but there was never an apology or any real compensation for their negligence and poor customer service.