KLM advertises flights with one type of aircraft and later switches to another inferior type. You specifically might book KLM because you want a 787-9 and later you will find yourself on a 777-200. We are not talking about last minute substitutions. We are talking about changes months before the departure. This now has happened to us twice on transatlantic and European flights. Bait and switch, a lawyer would call it. Horrible.
0
Comments
No comments yet, be the first to write one.
KLM
Overall Value for Money
n/a
Seat and Cabin Space
1
Customer Service
n/a
In Flight Entertainment
n/a
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
n/a
Recommend Airline