Passenger Review

Iberia and Iberia Express review by MASSIMO

3 / 10

27 August, 2019 by MASSIMO VENEZI

Economy Class

When I checked in at London Heathrow on Aug 22, the Iberia's representative didn't mention anything about the fact that my passport wouldn't have been considered as valid by the Peruvian immigration authorities once arrived in Lima. Indeed, my passport is going to expire in 5 months (19 January 2020) but according to Peruvian regulation, of which all Iberia's staff should be aware, the residual passport’s validity cannot be less than 6 months upon the arrival's date. I booked the flights months ago and uploaded all the passport details back then. I went through several passport controls (at least 3) and again nobody told me anything so I got to Lima and only then, at the last passport control, I've been told I couldn't enter the country. Eventually I was sent back to London. Me and my partner had to fly back and both lost a huge amount of money, not only the money we spent for flying from London to Madrid and from Madrid to Lima but also the one we spent for accommodation, transportation and on site tours. Furthermore, my partner had to pay ~$1,700 for booking the same return flight to London so to fly together.

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Iberia and Iberia Express

Iberia and Iberia Express

Overall Value for Money

1

Seat and Cabin Space

1

Customer Service

3

In Flight Entertainment

1

Baggage Handling

3

Check-in Process

1

Meals and Beverages

2

Recommend Airline