Arik Air review by George 2016-11-23

I was on a domestic roundtrip from Benin to Lagos on Nov 2, 2016 to return the next day. We arrived Lagos by 1230p in time to finish my appoinments by end of the day. I arrived the airport at 12noon well in time for my 3.30pm flight. We sat ignorantly until 4.30p when our flight was announced delayed for 40mins. At 5.10pm we were told to board the bus shuttling us to the aircraft, where we stood for one hour in the swelting heat until we disembarked in anger. Only the did an Arik official tell us that the flight was cancelled. She promised that the flight had been rescheduled for "8am" the following morning. She also said that "it is Arik policy not to compensate passengers when flights are cancelled", when we complained that we had nowhere to spend the night. I found a dingy low grade hotel closeby, which I paid for. I arrived the airport at 6am the next morning ready for an "8am" departure as promised. I was told that there was no 8am special flight but the 11am scheduled flight. Once again we waited until 3pm when some passengers shut the exit gate in a near riot. Only then were we assigned an aircraft to Benin. No compensation, poor management and customer abuse. I wont fly.