Qatar Airways review by Craig

I have purchased a number of Qatar QSuites, although more than half the time, Qatar downgraded the plane to an older-style business class… once very old. Of course, they do not apologize for this but refer you to the fine print. My last flight was a QSuite but my chair was broken... and it was broken in a very uncomfortable position that ended up causing me a lot of neck and back pain. It was a horrible flight. Having spent $3650, in lieu of this long and terribly uncomfortable flight that led to a migraine, they offered me 7000 Axios point, which basically covers a cup of coffee. Their customer service is horrible... and they never take care of you... and I am Platinum! So, if you don't have Gold/Platinum, know that they will never take responsibility for the problems you experience. Check-in was full of mistakes, causing me to have to wait for a corrected ticket, all the business class luggage came out after all the economy… and, while their prices are going up, their food quality has definitely come down a few notches as well. ALL very sad.