Qantas review by Heng 2017-07-30

Arrogant attitude on the plane and on the service counter. I am terribly sorry that I have an Asian face, Qantas white ladies! How dreadful and inconvenient for you to service me and you cannot even squeeze a smile to me when you just smiled so sweetly to the white gentleman sitting beside me. I have also never seen any disorganised airline. 10 minutes before my flight was due to take off, I received a text message from Qantas notifying that there are some changes of my flight and requested me to click a link to check what the change is. My another flight change was not notified until I have arrived at the airport for almost one hour and it turned out that my flight was cancelled and they rescheduled me to the next day's flight! When I had to go through the secure check in order to talk to their service desk, they gave a ticket to a gentleman in front of me to take the next flight on the same day! They told me that it was because he was "more prioritised than" me! What the hell does that mean?! I wrote a complaint letter and received a response almost made me believe it was an auto response robot letter. The whole letter is full of cut and past stuff with empty meaning.