Royal Jordanian review by Tom

5 months ago, Royal Jordanian "lost" my luggage for 2 months, basically ignoring (or refusing to respond to) ALL my communications to them until eventually "discovering" my bag sitting somewhere in one of their outstations. Once it was returned (to the front porch of my house while I was out on another trip for 2 weeks), they generally refused any compensation at all. After finally finding enough RJ email addresses and badgering them they finally agreed to a partial compensation of my 1st day's emergency expenses, finally upping that offer to all my 1st day's expenses. They're refusing any compensation for everything I had to replace during the remaining 2 months before they finally "discovered" and returned my bag. I have filed a complaint thru US DOT Traveler's Protection and no surprise, Royal Jordanian is even ignoring them now. Basically it seems, Royal Jordanian's idea of Customer Service is to simply ignore the passenger until they go away. Ultimately, the inflight service was mediocre but acceptable. But on the ground on both ends, Customer Service has been very dismissive,, "Go away, you're bothering me". NOT RECOMMENDED!!!