Iberia and Iberia Express review by Alicia

This was, by far, the worst experience I’ve had with an airline. We were sold a flight from Boston to Porto with a 1 hr layover in Madrid. We were held on the first plane for 40 minutes for unknown reasons, causing our connecting flight to start boarding before we got off the first plane. We were given standby tickets for the next flight (4 hours later) and didn’t get on as there were 10+ other people in the same predicament. The staff at the Iberia customer service were rude, disrespectful, and didn’t help us. Finally we got onto another flight by calling (3 times) and got to Portugal 8 hours after we were supposed to. Very frustrated and disappointed