WestJet review by Ricky

Booked a direct flight for my mom from Austin TX to Calgary Canada in June. Received email from West Jet after 5 days that the flight is cancelled, offering connected flight or travel back reward. 1. Tried calling CUSTOMER SERVICE was on phone for more than 2 HOURS but NO RESPONSE, so finally I hung up my phone. Tried calling CUSTOMER SERVICE 2 more times same result (They were very consistent in duplicating the long wait time to hit a goal where customer gets frustrated and can hang up the call). 2. Tried a chatting system Month later on 29th July, Marco from West Jet responded it felt like I was chatting with robot not even a real person (Slow in response, no emotions, 2 to 3 minute lag in getting response back) END OF THE STORY NO MONEY REFUND, BUT GAVE ME A TRAVEL REWARD OR TRAVEL BANK TO USE THE SAME AMOUNT TO BUY TICKETS AND IS GOOD FOR 24 MONTHS. i WOULD NOT RECOMMEND WEST JET BECAUSE THEY DO NOT PROVIDE REFUND EVEN THE FLIGHT IS CANCELLED.