Qantas review by Peter

Travelled back from New Zealand in December on a code share with Air New Zealand. Air NZ to Melbourne then QF to Perth. Flight to Perth was delayed by 6 hours (surprise, surprise) but worse, even though I had a boarding pass with QF769 on it and have been a Qantas Club member for 20 years, they wouldn't allow me in the lounge because I booked the flight with Air NZ. The flight home with lunch slopped in a cardboard box and sassy stewardesses was all very poor. If Vanessa Hudson says she wants to improve the customer experience the message is absolutely not getting through to the front line workers. Just appalling airline and will always look for an alternative from now on. Oh, and by the way, ALL qantas staff should be required to take a flight on Air NZ to see how a great airline does it !! Just chalk and cheese