Aeroflot review by Musicland

Aeroflot deceived its customers! 1. Flight SU 291 Hanoi - Moscow Sheremetyevo (HAN-SVO) at 10:45 on 06 Apr 2019 was delayed until 14:16,. This resulted in the cancellation of my second Moscow - Paris CDG flight (A ticketed by Aeroflot SU2460 - departure at 19:35 the same day April 6) and led to my cancellation of Paris CDG. 2. Through the SU291, I have arrived to Moscow Sheremetyevo about 20:00 Moscow time (6 April). After an hour of waiting in line (there were a lot of cases of passengers like me, about 150 passengers), the officer Aeroflot told me that I needed to wait until 22:00 to meet another staff who will give me the hotel voucher to sleep overnight. - 22:00 Aeroflot: come back here at 23:00, we will answer! - 23:00:Aeroflot: we are waiting confirm-invitation from Hotel! Wait until 24:00! - 24:00: Aeroflot did not receive any invitation from Hotel, we have not any more information! Please evaluate yourself and decide whether to choose Aeroflot - a major airline that deceives and treats your passengers so badly!