Royal Brunei review by Aaron 2017-07-08

I had to ask the same staff for a blanket about four times after which he finally gave me one. I had to ask about three times for coffee as well which eventually didn't get made because I presume he forgot as usual. I didn't bother asking him a fourth time since I was already frustrated with the service. He seemed to be very attentive to white passengers, springing into action like a jack in a box, resolving their requests in under 2-3 mins whereas passengers like myself had to be behind him multiple times only to be eventually neglected. While I'm at it i'd like to point out that the seat was malfunctioning and didn't recline. When pointed out to the staff,they acted as if I wasn't there. Sorry to say but some of the staff need to be trained more on customer service or preferably be replaced!