Malindo Air review by VRN

My 14 year old son, an unaccompanied minor, was flying from Perth to Kochi. We'd asked for this to be noted. Upon check-in at Perth we were assured that this would be taken care of on all legs of the flight, Perth to KL and KL to Kochi. On arrival at Kochi, at 2340 hours in the night, he was left unattended. There was nobody on the aircraft to provide any information to him. Having gotten tired of waiting he left the aircraft and found his way to the carousel, claimed his baggage, passed through immigration, customs and exited the airport to be received by the person waiting for him. This entire process was a strain for him, this being the first time he's travelling alone. The airline has failed in its duty of care for a minor. The stress caused on the young person travelling is a completely different story. Customer service stand was that unless you email customer care about your issues, we cannot resolve or do anything about this. Please do not fly this airline at all. Non existent services and unhelpful and unprofessional staff.