After a long flight from Santiago to Sydney via Auckland, we missed our bus connection in Brisbane by about an hour because our flight had been cancelled & we were put onto a later flight. This neccessitated an overnight stay in a Brisbane hotel & the airline refuses to reimburse us. They use the excuse that our flight was ONLY delayed by a short time. Unfortunately there is no effective regulation of airlines who care NOTHING about travellers being inconvenienced & being out of pocket.
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Virgin Australia
Overall Value for Money
3
Seat and Cabin Space
3
Customer Service
4
In Flight Entertainment
n/a
Baggage Handling
4
Check-in Process
4
Meals and Beverages
n/a
Recommend Airline