Absolutely horrible customer service. My wife has an immunodeficiency disease and cannot travel given the current COVID-19 situation (her doctor strongly discouraged her from flying out of JFK, not to mention flying to Europe). In spite of this, Norwegian is unwilling to offer any sort of refund, travel voucher, or change fee waiver (their change fees are $600, almost the cost of the tickets). They are too greedy to deserve anyone's business, and I certainly won't be flying with them again.
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Norwegian
Overall Value for Money
1
Seat and Cabin Space
n/a
Customer Service
1
In Flight Entertainment
n/a
Baggage Handling
n/a
Check-in Process
1
Meals and Beverages
n/a
Recommend Airline