KLM review by Kenny

The worst customer service experience of my life belongs to KLM & City Bags. NEVER take a KLM 40 minute transfer through Amsterdam. You might make your flight but if your bags don't you won't see them for days, you'll spend hours on hold waiting to find out nothing and nobody will at any point initiate contact with you. After 5 days of utter incompetence and total indifference from both KLM & City Bags I called the Police. I asked IF I could report them stolen, get an incident number and claim my insurance. They called a contact at Glasgow Airport and 20 minutes later I was given the location of the courier and collected the bags myself. The complaint I raised with KLM was closed on the first day, automatically and without any contact with me because - the bags were with the courier. It is a total abdication of responsibility and their future customers should know what a shambolic service they will receive if their bags are lost.