Our honeymoon to Ile des Pins was ruined. We had Qantas flights Melbourne to Noumea via Sydney, first flight delayed so we missed flight from Sydney. Qantas organised us new itinerary, Sydney-Auckland (with Qantas) , Auckland-Port Villa, Port Villa-Noumea (Air Vanuatu). Flight to Port Villa was cancelled, no-one could tell us how or when we'll get to Noumea, husband couldn't leave airport because he has no NZ visa. Qantas agreed to fly us back to Melbourne. 10 hour wait in Auckland, 24 hours travel all up, 34 hour wait at home for our lost luggage. No vouchers during waiting time. The response from Qantas is sorry for the delay. They didn't get us to Noumea and we lost our whole honeymoon! Under Australian Consumer Law we are entitled to a remedy, refund or replacement. They just gave us an apology. $5k trip lost!
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