At check-in the brussels airlines staff insisted that 2 kg overweight is unacceptable despite the fact that I am a miles & more gold card holder. Forced me to open my suitcase and take out some things. Even ryanair service is better. They have no idea about customer orientation, typical lousy belgian service standard. Flight had more than 1 hour delay, no explanation. have a look on their facebook site. hundreds or thousands of complaints.
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Brussels Airlines
Overall Value for Money
2
Seat and Cabin Space
3
Customer Service
1
In Flight Entertainment
n/a
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
1
Recommend Airline