VietJet Air review by Matt

WARNING!!! DONT FLY WITH THIS COMPANY!! I got my luggage. And to my surprise I noticed some damage to a wheel. I brought this up to an employee at the airport and I was told there’s nothing that can be done for me because the damage was caused from regular use. if I want give feedback send an email. At home I noticed more damage than I originally saw. My suitcase was cracked in 3 separate spots. When I opened the suitcase a bottle of sake I had was demolished. The sake leaked onto my watch and ruined my watch in the suitcase. I sent an email to simply inform them of how I was treated. I didn’t even ask for the $300 of damage that was caused. I got a return email saying they can’t help me because I didn’t submit a complaint at the airport. I replied to this saying I tried but their employee wouldn’t assist me. They replied with a copy and paste of their policies and procedures for damaged luggage. They were more interested in telling me why they won’t pay for the damage then taking responsibility for what they did.