Virgin Australia review by Jay 2017-04-08

I just travelled to Melbourne from Auckland with VA165. As a crew member myself, my values urge me to treat passengers fairly and equally. I don't expect special treatment like frequent travellers get.. Neither do i want to complain about the quality of food and in flight entertainment. I always exhibit courtesy and good mannerism everytime i travel, because i know what it is like to be a cabin crew. The least I expect is fair treatment, eye contact and a Thank You when we disembark! (..Sounds trivial, I know!). But, for someone like me with more than a decade of experience in hospitality and customer service experience, that must be something that we should offer genuinely to customers. Personally, to me, that means lot than a glass of champagne with caviar or an upgrade to JC. When I boarded, I wished Good Morning to this crew (Not going to mention names here)! There was no eye contact and no wishing back. She was more indulged in directing passengers to their seats. When i disembarked, same crew stood by the door. I looked at her to say thank you, she looked at me and then looked away. That's sheer ignorance. Definitely not something i would do as a flight attendant!