Air China review by Daniel

We traveled to Beijing from Houston late October with tickets bought in May. We arrived at the airport to be told the flight was canceled due to aircraft problems to be told the following day that was a lie. Apparently, air China canceled both Friday and Sunday flights months ago but didn’t tell everybody. Now changing a very long, costly international flight is already a very poor customer service, but not making absolutely sure everyone realizes such a major change has happened is the worst I have ever seen in an airline. To make matters worse we had to fight to get a hotel and were sent to a very very poor, dirty one. Food was promised to be included but we got there only the buffet consisting of cold chicken nuggets and old eggs were included. Real food had to be paid. They also have no wi fi available. I travel a lot, have used multiple American and European airlines, being frequent flyer on several. Air China is the worse. Ever.