Passenger Review

United Airlines review by German

5 / 10

12 February, 2019 by German Gardeazabal

Economy

Not sure how to start… but I Just have to say HORRENDOUS experience “cheap service” on flights operated by UNITED last February 9, 2019 I had three but the last one it was the worst ever taken in UA. It was just awful experience only happened in Air China domestic flights. UA1009 IAH-BOG Economy Plus Red-Eye. The most deplorable flight I ever had in UA a combination of not working Wi-Fi, Not working Private Screening, Not working the electric outlet between seats, horrendous food that was not able to eat, arrogant service from one lady; 5 hours nightmare on that flight, not even able to connect any device because the outlet didn’t work properly. Internet only works on Continental US (most of the flight over the Caribbean), no back-seat screen to watch at least the flight path. Using a domestic aircraft for 5 hrs international flight similar time to EWR to DUB. It was HORRENDOUS UA it was improving but this one took me to the bottom again.

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United Airlines

United Airlines

Overall Value for Money

1

Seat and Cabin Space

3

Customer Service

1

In Flight Entertainment

1

Baggage Handling

5

Check-in Process

5

Meals and Beverages

1

Recommend Airline