SAS review by Gerald

SAS flight number SK503 originating in Copenhagen at 12:35pm on 2 July 2022 flying to Heathrow for transfer to a flight to Houston. Flight left late as pilots debated whether to go on strike. Unfortunately, we did not document when the flight left but it was at least 3 hours later than scheduled. We arrived in Heathrow well after connecting flight had left for Houston. Heathrow was a disaster in that there was only one SAS person to make arrangements for many customers. We were told that SAS would compensate us for night spent in Heathrow. So, we took a taxi to a Holiday Inn that gouged us $1,000 for an average room and had to pay for dinner, breakfast and taxi back to airport. SAS refused to provide any compensation as they hid behind an EU regulation that supposedly says SAS does not have to provide compensation for any delay less than 3 hours. Lessons learned: SAS employees lie, Holiday Inn gouges, get everything in writing along with names of people involved.