Terrible. Cancel and rebook flights at their discretion, rude unhelpful customers service staff. Take 2-4 weeks to respond to an email. 7 months after losing my luggage for a week, i am still attempting to be compensated.
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Austral
Overall Value for Money
3
Seat and Cabin Space
2
Customer Service
1
In Flight Entertainment
n/a
Baggage Handling
1
Check-in Process
3
Meals and Beverages
n/a
Recommend Airline