Passenger Review

Air Baltic review by DAN

3 / 10

11 August, 2019 by DAN JENSEN

Premium Economy

The real problems began on our return flight from Riga to Reykjavik We had the Same exact hand baggage and same contents as on the outbound yet at that return gate in Riga we were literally accosted by two female attendants who demanded that we put our carry-on baggage through their size and weight scale. We had two bags that were over weight by less than 1 kg. The blonde female attendant militantly yelled, "you are overweight, you must pay 120 euros NOW!" We could have rearranged the contents in the bags if we had less pressure but she just kept repeating it and yelling the same thing over and over. The two attendants kept moving toward us crowding us and pointing us to the desk where "we must pay right now!" It was insane. They are so militant that I could not think straight. It was terribly embarrassing and intimidating.

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Air Baltic

Air Baltic

Overall Value for Money

1

Seat and Cabin Space

4

Customer Service

1

In Flight Entertainment

1

Baggage Handling

1

Check-in Process

1

Meals and Beverages

n/a

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