Carry on luggage w/rollers is not permitted anymore and if you are in group 5 and up to board the plane, you are limited to 1 carry on only, including personal item, either stuff everything to 1 carry on bag or you need to have the second carry on tagged with a baggage claim label and pay $30.00. Wifi is free but, entertainment is not and you use your own device to watch movie or listen to music from the United Airlines library. Seating assignment is not assigned till we checked in and we were not sitting close together for a group of seven including 2 kids. The only positive thing was friendly flight attendants and we got to our destination safely. Flight was booked 6 months in advance, told wife my never fly United Airlines anymore.
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United Airlines
Overall Value for Money
Seat and Cabin Space
Customer Service
In Flight Entertainment
Baggage Handling
Check-in Process
Meals and Beverages
Recommend Airline