Aeroflot review by Michael

My wife and son flew Aeroflot with a connection through Sheremyetova, Aeroflot's central hub. The flight from Almaty touched down in Moscow on time, but passengers had to wait 20 minutes on the plane for the terminal bus, and then for all passengers to disembark. The stewardess assured my wife that if the connecting flight was missed, "they will give you seats on the next flight." By the time my wife and son cleared the security check, the boarding gate for their flight to JFK had already closed. Aeroflot desk agents told my wife that the missed connection was her fault and she would have to pay full fare for the onward journey, more than $1,700! Many other people were in the same situation. A little old Russian lady tells an agent, "I can't pay, I don't have any money, I spent all my pension on the first ticket." The Aeroflot agent responds, "Don't you have any relatives you can call that could pay for your ticket?" This is brazen fraud, in the broad light of day, aggravated by real, criminal elements of hostage-taking and extortion.