Volaris review by Ana

I had a very frustrating experience on my last flight with Volaris from Zacatecas to Chicago. I noticed there were at least 3 families with minors that were given separate seats. I had a 9, 16 and 18 year old traveling with me, we bought our tickets together and still none of us got to sit together. To me, it seems that Volaris is separating families and companions that buy their tickets together to force passengers to pay for seat selection. I did my check-in immediately after the 24 hour allowed it. In the vicinity where I was seated, I saw there were at least two couples that were also separated. Besides this making flying less comfortable it doesn't help with maintaining some separation from strangers during this pandemic. It doesn't make sense to be splitting families apart just to make a profit. I strongly believe they purposefully do this to force passengers to pay more for seat selection. Since we opt out of paying for the seat selection, they make the choices inconvenient instead of just sitting families together. There were a few passengers around me that were traveling alone, they did not pay extra for their seats.