Royal Brunei review by Stephen 2016-12-05

We flew Melbourne to London return - with RB the deal is more complicated than with some other airlines: First the flight experience is excellent for economy - the 787 is a great plane - legroom is terrific for economy, a 4 course meal is served each leg of quite good quality and the customer service level on all flights was good. IFE is OK - take your own head phones - the supplied ones are rubbish. Second - the price is very low compared to other airlines. Third - the flight configuration is 3 hops of 7 - 8 hours. Having flown this route more times than I can remember I really like this configuration compared to two longer flights but its personal choice. Fourth - RB has no back up plan - when things go wrong expect long delays. We spent an extra night in Brunei due to a maintenannce issue with one plane, but we met people who had been delayed several days. RB put us up in a very basic 3 star hotel and poor quality meals were supplied during the delay. Would I fly them again - maybe - the cheap price and high comfort level is attractive enough to consider but you need to have flexible plans - if you need to hit a fixed date pay the extra for a bigger airline.