Norwegian review by Jan 2016-08-01

Everything was very wrong for the very beginning. The check-in at CPH was a lengthy mess. I believe we queued for 90 minutes, in a much disorganised way. Never experienced anything that chaotic, and I'm travelling quite frequently in my job, even to destination where you would imagine some chaos. The flight was delayed 2 hours. and we arrived almost 2 hours late in FLL. We did not get all the luggage delivered for this direct flight. Our luggage has now been missing for 4 weeks. We have tried to contact Norwegian via their suggested portal for lost/delayed luggage. No response. When contacting Norwegian via phone, we were just sent around to various people and supplier of Norwegian ending up in a loop. The interest from Norwegian to help us out is zero, and that is very troublesome. I’ve experienced delayed luggage many times before, especially with tight connections, but never on a direct flight. Maybe I've had my luggage delayed 10 times over the last 10 years. Without any exception, I've had it delivered to my address no later than in the morning following day. I've never experienced, regardless of business, such nonchalant company in the contact with their customer