Sunwing Airlines review by Tamie

I was supposed to go to Cuba in 2017, but unfortunately, hurricane Irma had other ideas and we had to use our cancellation insurance. This is when the nonsense began. Sunwing refused to refund our trip and used their "discretion" to issue us a credit. Fine. A year later, we were told our voucher was expiring. Umm, what? I don't think so. More hassles to get the voucher extended an extra month. We decided to just book our vacation to get our money back. When I called to apply the voucher for $1720, I was told their procedure was that I pay the full amount of the vacation and then I would be reimbursed within 3 weeks. Ummm, what? That is just ridiculous. However, I had no choice. I had to either put it on my credit card or lose the money altogether. I'm not working right now, so I have limited means to pay this money off. Flash forward one month. I've been on my vacation and back for four days. Still no money and I've had to pay the amount on credit card or risk paying interest on charges that NEVER should have been on my credit card in the first place. I call Sunwing and ask what is going on. I'm then told that they can take up to 6 weeks to reimburse the money they never should have taken from my credit card. Are you seriously joking? Sunwing's cancellation insurance is complete nonsense. We had to pay $50 each to be robbed and treated like garbage. This is terrible company. When I called company to file a complaint, I was put through to a booking agent, who couldn't do anything for me and couldn't refer me to anyone who can. I have to just keep waiting and hope that one day they give me my money back. I have booked with Sunwing before and this is not the first set of issues I've had, but it will be the last. This is a bottom of the barrel company and I would not recommend ever using them. The airline is terrible. No entertainment at all on a 7 hour flight, dirty planes with small seats and little leg room