Korean Air review by Achiraya

My husband booked my flight on Korean Airline because of the reputation for great customer service. My husband and I have previously had excellent service when we traveled in coach class. However, my entire flight in Prestige Class was very disappointing. The customer service by the flight attendants on all flights was below average. I was expecting alot more in Prestige Class. On previous flights, we have been treated much better in coach. I selected a noodle dish on KE 035 which was served with ice cubes floating in the bowl. I had to ask for water since the flight attendant rarely came by to ask if anything was needed. On my return (KE 036), I asked for bread but was told "no" since bread didn't come with my choice of meal. The flight attendant later returned with bread. On flight KE 659, I had to ask for a bottle of water but was told the flight didn't have bottled water. They served me a very small glass of water but didn't come back to see if I needed more water...I HAD TO ASK. I find it appalling Korean Airline didn't have bottled water. On the same flight, the meal I selected was not good so I ask if I could have the noodle dish. I was SHOCKED when the flight attendant brought me a bag of dried noodles and hot water. I don't know what happened to the excellent customer service experienced on previous flights but my entire flight was not worth the money spent on my Prestige Class ticket. This will be the LAST time I will EVER book a flight on Korean Airline. Food was terrible, flight attendants were terrible, the entertainment consisted of very old movies and overall experience was absolutely terrible. My husband wasted the extra money spent on flying with your airline BUT NEVER AGAIN. Overall rating...less than 1 star. Additionally, the Korean Air lounge at Incheon Airport was absolutely disgusting.