No stars. Volaris are crooks. They stole $249 from me, and refuse to give it back. I have been on hold for 64 minutes this time around trying to get my refund. Due to Covid, they initially said they'd only give credits, not refunds. Now they say I can get a refund (got a new email today) but have to call to get it. I have been on hold for over an hour. I will never get it. Trust me on this. They're dishonest and have lost a customer for life, as has their sister airline, Frontier, for the same reason.
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Volaris
Overall Value for Money
n/a
Seat and Cabin Space
n/a
Customer Service
1
In Flight Entertainment
n/a
Baggage Handling
n/a
Check-in Process
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Meals and Beverages
n/a
Recommend Airline