Passenger Review

Philippine Airlines review by PE

8 / 10

11 February, 2018 by

Business Class

I am a Filipino based in Riyadh, normally flies with PAL to Manila or via Manila. I have flown with PAL on business class to MNL, SYD, SFO, NRT and my experience varies as PAL uses different type of aircraft per destination. On their 10hrs Riyadh flights they are using A330 bi-class with 18 full flat business class seats with unworkable wifi and no IFE, instead they provide iPad upon request with limited selection of movies. Inflight service is good but meals not as great as US bound flights. On their 8hrs Sydney flight on an old A340 (now A330 TriClass) business class with no IFE, iPad upon request instead, seats not fully flat but comfy. On their 14hr flight to SanFrancisco they are using the new B777 with updated IFE with 3D map in every seat, meal service with attention to details. On my business class trip to Tokyo NRT on an A330TriClass, i can say this is the best product they have with all aisle access 1-2-1 seating, Wide HD IFE in every seat, but no amenity kit and no pre-arrival meal for 4hrs flying time. Other Asian carriers provide full amenity kit on business class even for 2hrs flying time. Still has alot to be improved to achieve atleast 4stars. Mode lighting should be installed as it makes a difference in cabin. Outside camera should be added. Mabuhay Lounge at T2 is pretty ordinary. T1 still no Lounge access for Elite/Business class passengers bound to Middle East but they provide voucher for Starbucks only. There should be atleast 2 toilets on A330 business class (currently only 1). B777 business class seating should be 2-2-2 or 1-2-1 like Cathay, still they have 2-3-2. Hope their A350 will be at par with other Asian carriers.

0

Comments

No comments yet, be the first to write one.

Philippine Airlines

Philippine Airlines

Overall Value for Money

3

Seat and Cabin Space

4

Customer Service

4

In Flight Entertainment

4

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

4

Recommend Airline