Qantas review by Sam

I tried to book online and the website crashed. I called Qantas and booked directly, the agent entered my name (Warner, not exactly unusual) incorrectly despite me spelling it twice. After hours over many phone calls (and many broken promises to call back), Qantas tell me that the name can't be changed, and the seats are no longer available anyway, so my only option is to cancel and get a refund. Qantas used to have good customer service, but after their COVID layoffs, there is noone left who is able (or cares enough) to fix this kind of problem. I won't be flying Qantas for a while. If you have to, absolutely do not book direct. Use a travel agent.